This post will be short (since it’s near my bedtime and I need to get up early to run), but wanted to let everyone know that I’m still here and writing…
I’ve been giving quite a bit of thought to the quality of tough-minded optimism and how difficult it can be to hold on to it. [...]

I’ve always believed that one of the key roles of a leader is to tend to the "heart and soul" of his or her staff. I’ve been told by some folks that this is just a form of cheerleading. And let me tell you, nothing could be further from the truth (or honestly piss me [...]

When it comes to creating a passionate custo/member experience, there will always be some who just don’t get it or don’t want it. From one perspective or another, they can be considered to be abusive. What’s one to do with these folks? I would suggest that they be given the boot. Not literally, but when [...]

Over lunch last week, a friend of mine in the association community told me a story that I think speaks volumes about effective management. As I return to association work, I’m reminded that for every similarity to the for-profit world, there are probably two or three differences. One great difference is the interaction between employees [...]

Lisa Haneberg is asking for input on coaching for an upcoming book and while I was completing the survey, it got me thinking that I haven’t really written too much lately on the status of my own coaching practice. I mean, my practice was the main reason I started this blog almost a year ago. [...]