In the past, the topic of generations in the workplace didn’t really appeal to me as something to explore more deeply (although I did delve into it back in February). But then, Jodee Bock wrote a recent post called Identity Crisis where, in a recent training she held for supervisors, she encountered a recurring theme of generational work ethic. She notes:
But what I’m hearing from these supervisors now is that the younger workers - those in their early to mid-20’s - don’t possess that same ethic. The man who went out East to work when he was younger said he even sees it in his own son. He, and others during this conversation last week, said that the younger workers seem to feel entitled and privileged and some of them seem to think the work is beneath them, even if it is their first job (apparently "older" workers know something about having to rise through the ranks in a certain order).
As I started to write my comment, I realized that this goes to the heart of shifting expectations of what it means to work. As a labeled GenXer (I can’t help it…blame my parents), I certainly have a different expectation of what it means to work for an organization than my own father has…and even more different than my grandfathers. It is the very nature of life to find change, yet whether we accept it is another story.
Here’s different perspective on the GenXer work ethic. I believe what Boomers see as entitlement and privilege just might be the next generation’s unwillingness to sell their lives to their organizations in exchange for a now-mythical gold watch. Remember, this is the generation which has seen the myriad messes created by organizations through downsizing, pension-raiding, and other criminal acts of disregard for their employees. This is also the generation which was impacted by parents, but mostly fathers, who typically chose work over family.
I’ll pose what is likely to be an unpopular question: is all this grousing by Boomers driven by an envy that today’s early professionals have more opportunities to find different and more fulfilling work than they had?
Not to put it all on the Boomer generation’s shoulders, let’s take a step back and do a quick scan of American culture. We still lionize the workaholics out there. Of course, to call them workaholics is taboo, but read the periodicals like Fortune, Wall Street Journal, and even Fast Company. I doubt you’ll find many articles about folks who manage a 40 hour work day so they can do other meaningful activities watch their kids play baseball, work a community food drive, or just enjoy some quiet time with the spouse.
It’s easy to play the "work ethic" card. It’s just like saying that you’re not a team player. Yet, rather than simply making the assumption that a person doesn’t put in the kind of effort you did when you were their age, doesn’t make them a poor worker. It might mean they’ve got other plans for their life beyond completing that day’s TPS report.
UPDATE (12/7/05): The Future of Work blog points to More Evidence of Changing Workforce Values.
You’re right on target, Chris….I do think that generational differences are real but overplayed (see David’s excellent post at the Great Ideas blog about the speaker talking about “reaching Gen X”…um, I’m Gen X, and I’m now officially headed toward 40 — if you haven’t got me by now, odds are you’re not going to get me).
But one of the real differences as you get into Gens X and Y may be the triumph of the meritocracy. What “older” people see as a sense of privilege and a failure to “pay dues” is actually a belief in talent and creativity. Younger folks, god bless ‘em, have actually bought into the idea that they should be judged based on the nature of their ideas and whether or not they’re any good, not on how many rungs of the ladder they’ve climbed. (And since no one these days expects to stay in a job for the rest of their life, those rungs don’t seem very interesting anyway.) If companies and organizations don’t change the way they structure their ladders, they may find themselves being run by the people who weren’t good enough to leave.
I am 37 and therefore in Generation X and I do see a difference between even my generation and those younger than myself. I definitely identify with the desire to put my social life first - I’ve been laid off 3 times and realize that loyalty to your company is not reciprocated. That said some workers in their mid to early 20’s expect to come in to a company and have the corner office and a staff. The thought that administrative tasks are beneath them is pervasive and the willingness to scrap it all and move on is not uncommon. Many do not believe in the concept of working their way up through a company.
I don’t think that it’s a drastic shift as much as it is a gradual moving away from the values of the boomers. My question is: if everyone wants to be the chef- who are the cooks?
Howdy Spencer and welcome. Glad to read your voice. You’re so right about loyalty not being reciprocated. It wasn’t that long ago when company management got all worked up over the notion of employee disloyalty while at the same time booting the same employees out the door.
You write that many don’t believe in working their way through a company. I wonder if the idea of a “free agent nation” has had an impact on this concept? There are probably several other sociological factors at play here and I also wonder if there is something deeper going on?
If we bring in Kevin’s comment, perhaps younger professionals have been groomed to believe that organizations can best prosper by promoting individuals based on their innovative ideas rather than their tenure and status. Put in those terms, it’s hard to find fault with that reasoning. What GenXers probably don’t grasp as easily is that for all the ideas and passion you might have, it still takes some good old experience to glue them together.
I turned 40 in October, so I think I am about as close to a Boomer (in age) as one can get, save those born in November and December of ‘65, but I never thought of myself as a Boomer, or the thought of being so close to being a boomer never entered my mind, until I read this post. I have always taken in for granted that I am a Gen X-er.
More about me: I chair my organization’s diversity council, represent my company to the city of Jacksonville’s Study Circles program on race relations, bla, bla, bla… and have four interns under the age of 30 working for me. In 15 years of working for Fortune 500 corporations from the mailroom to the corner office, I have been fortunate to have been exposed to a broad cross-section of workers from the four corners of diversity.
In my opinion, and I tell this to my interns, is if you want to make an impact, you have to know the business. And business is complicated. Good ideas and passion are cool, but you have to understand the impact to the bottom line. Good ideas and passion are great, but if your not generating revenue, reducing expenses, or building competitive advantage, it’s not a good idea and your passion is misplaced. Paying dues is not about grunt work. Paying dues is about learning the business, the industry, the customers, the cost structure, the margins, the operations.
In the interest of brevity, I am going to bastardize something I read in 7 habits. Stephen Covey, a very very wise man, wrote, “Good management without good leadership is like organizing the chairs on the deck of the Titanic.” The disparity between the skill required to captain the Titanic (or some less tragic vessel) and that required to organize the chairs on its deck is huge. And there are many jobs of varying degree of skill between the two. But these are not always apparent to the manager standing on the deck. He sees the captain at the helm and thinks, “I can do that,” but he has no understanding of the responsibility required. This is whyall captains of big ships are bald or gray. And why there are no women captains. Women are much too sensible.
“…so I think I am about as close to a Boomer (in age) as one can get, save those born in November and December of ‘65…” Obviously, I need help with my numbers. Perhaps, I should have run this by one of my interns prior to posting it.
It’s hard for me to back up broad generalizations that baby boomers think gen-xers don’t have the same work ethic (in a unflattering way) as they themselves did. There are so many different types of work styles and levels of entitlement, and I’m sure always have been, no matter the generation. And there are so many differences, as you point out, in the workplace than a generation ago.
From my own experience — on the younger end of gen-x — I have had a couple interesting conversations that stem from the perspective of “kids these days.” Once I was questioning if a certain task truly was one I should be handling.
The woman I was discussing this with made the comment to the effect of people in my generation often question whether they should be doing something because they don’t see it as interesting or engaging, while when she was younger, she would have just done it without questioning the task.
The disconnect here was that I wasn’t asking if the task should be mine from a personal interest standpoint, I was asking from a bottom-line standpoint. Is this task one that could be more cost-effectively outsourced? Is this a task that uses me, as a company resource, effectively? I think this sort of question is often construed as a selfish one from a different generational perspective.
Long story short, I think sometimes the perspective that gen-xers just don’t have the same work ethic can be attributed to “lost in translation.”
Erin, welcome and thanks for adding your perspective. I think what you mention is very real. The new working generations have been taught the importance of adding value to our labor. It’s not enough to do the work, but there needs to be some purpose behind it. Otherwise, what’s the point? Working to just pay dues isn’t sufficient anymore. As Troy wrote earlier, “Paying dues is about learning the business, the industry, the customers, the cost structure, the margins, the operations.” Then add a relatively recent emphasis on creating worthwhile work that more fully integrates who we are with what we do for a living.
And all of this isn’t to further exascerbate a generational rift in expectations toward “work ethic,” but just to point out that as times change, so does how we bring ourselves to our work. As you say, Erin, its a matter of how can we find ways to communicate in a common language?
understanding the new wave of lawyers
I’ve previously posted on the alleged work ethic divide between seasoned lawyers and newcomers to the profession. The topic is again put on the table via this article from CareerJournal.com; this thoughtful post by Chris Bailey at the Alchemy of…