It’s end of year, which means trying to get my life back into focus. As an example, over this past Christmas holiday, I spent some time getting our new home in order. Interspersed with all the yuletide merriment, I decided to get medieval on all the unpacked boxes and disorganized clutter that had accumulated over [...]

If you’re a manager or other stripe of executive who happens to leave one organization for another, I implore you not to pull an “Erickson.” What’s an Erickson, you ask? It’s a decidedly anti-leader move that firmly and publicly announces how much the current company and its employees have held you back from greatness. Why is [...]

A lot of my new work still has a heavy customer focus to it. And fortunately, I work for a company that is trying to “get it” when it comes to cultivating relationships and delivering service. When I need to be reminded of my own beliefs in working with my customers, there are a few [...]

I’ve been struggling with this post for the better part of the past week, so deeply enmeshed in its familiarity…it’s been difficult to detach myself from the central message. However, Curt Rosengren’s recent post on revelling in the unfamilar has nudged me over the hump, now coasting downward with momentum to write something (hopefully) comprehensible.
It [...]

Yep, I’m returning from a long, but much needed hiatus and feeling all the better for it. It’s amazing what a little change in scenery can do. In our case, we exchanged the go-go-go hyperdrive environment of Washington DC for the (relatively) laidback pace of Austin TX. Sometimes our body, soul, and mind just needs [...]