Wil Wheaton has an ant farm and it’s super cool. You’re probably asking how ‘ant farm’ and ’super cool’ interact in the same sentence. Well, take a look at his post for today, i call the big one bitey (which is itself a funny riff on a Simpsons one-liner).
Need further proof? Seriously…check out his Flickr [...]

When was the last time you uttered this phrase? I guess I’ve been semi-consciously tossing it around a lot lately as a preface for saying something candid. But what’s really behind asking if you can give someone the “truth?”
In the course of a conversation with a volunteer whom I greatly respect, I took a pause, [...]

Okay, while I dig deeper in Working Wounded, I just found another of Bob Rosner’s pieces called The Only Thing Worse Than Lawyers… that strongly resonated with me because a set of workplace issues that I’m currently involved in.
In particular, this is the part that spoke most clearly to me:
The adversarial system thrives because we [...]

Bob Rosner at ABCNews’s Working Wounded quasi-blog has some thoughts on the question of How Can We Create a Better Work Place?
He quickly addresses topics like technology (he makes some very good points here), greed, and developing a “not-to-do list” before finishing with hope.
The biggest thing that we need at work today is hope. Yes, [...]

I’m going through my feedreader (give Rojo a try) and catching up with some of my readings. One of the blogs I occassionally read is Susan Abbott’s Customer Experience Crossroads. I probably should read more than occassionally because she often has very insightful perspectives on how to help customers and members create their experience.
Last month, [...]