A lot of my new work still has a heavy customer focus to it. And fortunately, I work for a company that is trying to “get it” when it comes to cultivating relationships and delivering service. When I need to be reminded of my own beliefs in working with my customers, there are a few [...]

I’ve been struggling with this post for the better part of the past week, so deeply enmeshed in its familiarity…it’s been difficult to detach myself from the central message. However, Curt Rosengren’s recent post on revelling in the unfamilar has nudged me over the hump, now coasting downward with momentum to write something (hopefully) comprehensible.
It [...]

Yep, I’m returning from a long, but much needed hiatus and feeling all the better for it. It’s amazing what a little change in scenery can do. In our case, we exchanged the go-go-go hyperdrive environment of Washington DC for the (relatively) laidback pace of Austin TX. Sometimes our body, soul, and mind just needs [...]