My wife brought me a lesson yesterday evening that really hit home. She was chatting with a friend from a past job who had some interesting news about a former co-worker. Turns out he got fired for both not adhering to clearly communicated working policies and thinking he was above those rules as an assistant manager.
Well, that’s really not why he got fired…that’s merely why he landed himself in some pretty hot water. What got him booted from his job was being defensive and indignant and rather unapologetic about his actions.
As an assistant manager or senior director or any position of organizational authority, we are all leaders. And as leaders with power, we have a greater set of expectations and must model a higher set of values for those around us. As Uncle Ben famously tells Peter Parker, “With great power comes great responsibility.” That’s responsibility that cannot be abused.
However, we all stumble from time to time…it’s human nature. How we react after those stumblings reflects on our own sense of leadership character. What should we do when we fall?
Take full responsibility. Not a little, not three-quarters, but full responsibility. Leaders don’t shirk their own accountability. If you crossed a line or broke a rule, come clean about it. And even if you feel partly justified in your action, ask whether that justification comes from your own pride and ego.
Ask for forgiveness. As hard as it is to say “I’m sorry,” there are few words in the language that have as much power. Make it honest and sincere, make it from the heart.
Seek to understand how to earn trust and respect back. This is usually the part that gets missed and yet can be the most valuable.
Act. Now, show your contrition by making the most of the moment. Your character is on the line. How will you respond?