Nothing new here, but sometimes it’s worth having a reminder about the corrosive effects of making assumptions. Assumptions are easy to make. I had to make two very rash assumptions last week before I became aware of what I was doing. Both involved me thinking that I had all the answers about other people. Never mind [...]

I’ve been a rather delinquent blogger lately and that’s been weighing heavily on me. Actually, kind of stressing me out. But I don’t think this is just a case of blog guilt…it seems to go deeper than that. It’s a feeling that I’ve been letting myself down, that I’ve been letting some of my own [...]

Two posts in one day? Say it isn’t so. As the husband to a current stay-at-home mom, I thought this quote from Debra J. Dickerson in a recent Salon.com article was awesome:
Far be it for me to reduce Nancy Pelosi to merely the sum of the carpool miles she drove, but it took an extraordinary [...]

When you get positive feedback from your customers, which would you rather hear (or read):
You are a rock star!
or
You are a rock star because you helped me figure out how to solve this problem that’s been a major pain in the ass for months!
or
I feel like a rock star because you helped me figure out [...]