Ever work for someone who thought leadership was defined by an exclamation point? Ever get confused by your own leadership style and whether you should get folks to follow you through a series of statements ending with periods? Is there a reason I’m beginning this post using only question marks? Hmmm?
We can get caught up [...]

Via David Gammel at High Context Consulting, I came across this fantastic article from Joel Spolsky called Seven Steps to Remarkable Customer Service. I really don’t know much about Joel’s company, Fog Creek Software, but if his article is any indication of what it would be like to be his customer, I’ll be giving his [...]

One of my daily reads is ProBlogger simply for Darren Rowse’s terrific advice for how to blog better. I’m in the process of implementing many of his tips so be on the lookout for some improvements in the next few weeks.
One of Darren’s posts yesterday caught my attention, not because of his blogging advice, but [...]

Today, Management-Issues comments on a recent report produced by Robert Half International and CareerBuilder.com which says that employees trust their manager more than their senior executives. Yep. Not a lot of surprises there. Just consider the number of interactions between an employee’s manager compared to their VP or CEO. Put to a ratio, it’s going [...]

The BBC had an interesting article yesterday called Why are Dutch children so happy? that went on to explain why the Netherlands was at the top of a recently published Child Wellbeing Report produced by UNICEF. (By the way, the United States - perhaps unsurprisingly - rates pretty much near the bottom compared to [...]