http://www.baileyworkplay.com/2007/02/some-gifts-are-best-not-accepted/ Rethinking Customer Experience & Marketing Tue, 07 Feb 2012 12:56:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.baileyworkplay.com/2007/02/some-gifts-are-best-not-accepted/comment-page-1/#comment-485 Chris Bailey Sat, 17 Feb 2007 17:42:18 +0000 http://baileyworkplay.com/2007/02/17/some-gifts-are-best-not-accepted/#comment-485 Deb, thanks. I agree with you. It's amazing how powerful such a simple choice can be. Simple, but not easy. I wrote this on the whiteboard in front of my monitor as a reminder when I deal with my own customers and work colleagues. Next time you're able to recall this advice, let us know how it works for you. Deb, thanks. I agree with you. It’s amazing how powerful such a simple choice can be. Simple, but not easy. I wrote this on the whiteboard in front of my monitor as a reminder when I deal with my own customers and work colleagues. Next time you’re able to recall this advice, let us know how it works for you.

]]> http://www.baileyworkplay.com/2007/02/some-gifts-are-best-not-accepted/comment-page-1/#comment-484 Deb Call Sat, 17 Feb 2007 17:26:51 +0000 http://baileyworkplay.com/2007/02/17/some-gifts-are-best-not-accepted/#comment-484 Chris, I needed to be reminded that beyond the sting and pain of someone's anger, I can make the choice to step back and not take it on. I have never heard this idea so well articulated. Now to remember this in the heat of the moment! Chris, I needed to be reminded that beyond the sting and pain of someone’s anger, I can make the choice to step back and not take it on. I have never heard this idea so well articulated. Now to remember this in the heat of the moment!

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