There’s some spirited debate brewing within my company around the idea of transparency and its benefits to customer service. Is it best to let the customer be ‘blissfully unaware’ of the company’s processes (essentially how it works)? Or is it better to allow them into the kitchen to see how everything [...]

Alexander Kjerulf at The Chief Happiness Officer blog has published his Happy At Work manifesto at ChangeThis.com. It’s not that long, but it has some powerful reminders in it.
His philosophy is the same as mine here at WorkPlay - we decide if we are happy. We choose this every single day. The choice does not [...]

Irish blogger and friend, Annette Clancy, went and tagged me last week. I don’t always play infotag because I feel like I tapped so much in my original 100+ things. But it’s been a while since I put that together (way back in 2004 and it’s age shows) so…why don’t we add to it and [...]

Yesterday, I was the beneficiary of some StumbleUpon sharing goodness (thanks, uriel1998 in Dayton, OH). Yet, it occurred to me that when I transitioned to the new design I didn’t include an easy way to share WorkPlay across the major social media spots. You’ll now see a ‘Share This’ icon in the info portion of [...]

It’s probably my Quaker educational background, but reflection has been one of the best tools in my learning utility-belt. Back when I thought I wanted to teach high school social studies, my college’s rather progressive education department put us raw teacher candidates through a series of intensive learning exercises. One of the very first lessons [...]