Comments on: Expect The Best – You Might Just Get It http://www.baileyworkplay.com/2007/08/expect-the-bestyou-might-just-get-it/ Rethinking Customer Experience & Marketing Tue, 07 Feb 2012 12:56:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tammy Lenski http://www.baileyworkplay.com/2007/08/expect-the-bestyou-might-just-get-it/comment-page-1/#comment-559 Tammy Lenski Fri, 03 Aug 2007 17:19:38 +0000 http://baileyworkplay.com/2007/08/02/expect-the-bestyou-might-just-get-it/#comment-559 Chris, it's so true that assumptions about how people will communicate can get workplace teams into inadvertent hot water. And, in my experience, it's not so much about whether or not people communicate effectively, as it tends to be about individuals' cultural norms around communication. For instance, my midwestern husband was raised with cultural norms about interrupting (never ever ever ever ever) that are very different from the norms in the New York family in which I was raised (interrupt as often as you like...in fact, talk at the same time, four people at once!). Tammy Chris, it’s so true that assumptions about how people will communicate can get workplace teams into inadvertent hot water. And, in my experience, it’s not so much about whether or not people communicate effectively, as it tends to be about individuals’ cultural norms around communication. For instance, my midwestern husband was raised with cultural norms about interrupting (never ever ever ever ever) that are very different from the norms in the New York family in which I was raised (interrupt as often as you like…in fact, talk at the same time, four people at once!).

Tammy

]]> By: Chris Bailey http://www.baileyworkplay.com/2007/08/expect-the-bestyou-might-just-get-it/comment-page-1/#comment-560 Chris Bailey Fri, 03 Aug 2007 13:41:46 +0000 http://baileyworkplay.com/2007/08/02/expect-the-bestyou-might-just-get-it/#comment-560 You're very welcome, Tammy. Thanks for starting the dialogue. Unfortunately, I think many team leads and managers don't even get as far as thinking about either ground rules or group norms. They assume that people just naturally know how to communicate effectively. And we know that's a poorly formed assumption. Perhaps it also betrays the notion that group gathers are merely a way to transfer information from person to person, stripping the potential for truly sharing ideas and more emotional concepts like disappointment, frustration, joy, etc. Interesting stuff...thanks again for spurring the dialogue. You’re very welcome, Tammy. Thanks for starting the dialogue. Unfortunately, I think many team leads and managers don’t even get as far as thinking about either ground rules or group norms. They assume that people just naturally know how to communicate effectively. And we know that’s a poorly formed assumption. Perhaps it also betrays the notion that group gathers are merely a way to transfer information from person to person, stripping the potential for truly sharing ideas and more emotional concepts like disappointment, frustration, joy, etc. Interesting stuff…thanks again for spurring the dialogue.

]]> By: Tammy Lenski http://www.baileyworkplay.com/2007/08/expect-the-bestyou-might-just-get-it/comment-page-1/#comment-561 Tammy Lenski Thu, 02 Aug 2007 23:23:50 +0000 http://baileyworkplay.com/2007/08/02/expect-the-bestyou-might-just-get-it/#comment-561 Thanks for the link, Chris, and for extending the dialogue about how to create teams and team norms that really work. I like your phrase, "healthy cohesion." Here here! Thanks for the link, Chris, and for extending the dialogue about how to create teams and team norms that really work. I like your phrase, “healthy cohesion.” Here here!

]]>