Comments on: You Can Lead Employees To Change, But You Can’t Make Them Do It http://www.baileyworkplay.com/2007/09/you-can-lead-employees-to-change-but-you-cant-make-them-do-it/ Rethinking Customer Experience & Marketing Tue, 07 Feb 2012 12:56:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chris Bailey http://www.baileyworkplay.com/2007/09/you-can-lead-employees-to-change-but-you-cant-make-them-do-it/comment-page-1/#comment-583 Chris Bailey Wed, 12 Sep 2007 12:29:39 +0000 http://baileyworkplay.com/2007/09/11/you-can-lead-employees-to-change-but-you-cant-make-them-do-it/#comment-583 I agree, Jamie. I think what happens in most cases is an opposite fear reaction from the management side: what happens if this initiative fails? Most change initiatives are viewed as a one-shot deal...if it fails, that's it. And with so many working parts in the process, it just feels more natural to approach from a total control mindset. Here's another thought...most organizations view change like they do relationships, rarely doing what needs to be done to feed them on a daily (or at least more frequent) basis. Building an internal ability to change is integrating it into the corporate culture. It's about realigning change as a more natural process, not one that feels foreign and constantly awkward. As I write this, my mind is computing all the different scenarios and I realize that I'm really over-generalizing this. I'm also trying to do it on half a cup of morning coffee. Might also explain my semi-coherent babbling :) I agree, Jamie. I think what happens in most cases is an opposite fear reaction from the management side: what happens if this initiative fails? Most change initiatives are viewed as a one-shot deal…if it fails, that’s it. And with so many working parts in the process, it just feels more natural to approach from a total control mindset.

Here’s another thought…most organizations view change like they do relationships, rarely doing what needs to be done to feed them on a daily (or at least more frequent) basis. Building an internal ability to change is integrating it into the corporate culture. It’s about realigning change as a more natural process, not one that feels foreign and constantly awkward.

As I write this, my mind is computing all the different scenarios and I realize that I’m really over-generalizing this. I’m also trying to do it on half a cup of morning coffee. Might also explain my semi-coherent babbling :)

]]> By: Jamie Notter http://www.baileyworkplay.com/2007/09/you-can-lead-employees-to-change-but-you-cant-make-them-do-it/comment-page-1/#comment-582 Jamie Notter Wed, 12 Sep 2007 09:32:12 +0000 http://baileyworkplay.com/2007/09/11/you-can-lead-employees-to-change-but-you-cant-make-them-do-it/#comment-582 Amen! This is why I don't use the industry-standard term of "change management." I think that is really "change enforcement."(This is one of my chapters in We Have Always Done It That Way) THe second bullet above is the big one. When you give up control, the change part becomes easier (but your mental model about what it means to be in charge gets challenged!). Amen! This is why I don’t use the industry-standard term of “change management.” I think that is really “change enforcement.”(This is one of my chapters in We Have Always Done It That Way) THe second bullet above is the big one. When you give up control, the change part becomes easier (but your mental model about what it means to be in charge gets challenged!).

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