Comments on: Being A Good Customer Is Good For Your Own Work http://www.baileyworkplay.com/2007/11/being-a-good-customer-is-good-for-your-own-work/ Rethinking Customer Experience & Marketing Tue, 07 Feb 2012 12:56:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chris Bailey http://www.baileyworkplay.com/2007/11/being-a-good-customer-is-good-for-your-own-work/comment-page-1/#comment-615 Chris Bailey Tue, 20 Nov 2007 13:27:51 +0000 http://baileyworkplay.com/2007/11/18/being-a-good-customer-is-good-for-your-own-work/#comment-615 Jen, I think your approach is one we've all been subtly ingrained to believe is how we should act as customers. I'm not sure where the antagonism crept in to our interactions, but it's definitely there. Perhaps it's media-fed with all those 20/20 and Dateline exposés on how businesses are out to cheat the consumer. The end result is that we've all grown intolerant of mistakes to the point where I think a transaction (in the fullest meaning of the word...not just financial) has lost its humanity. Thanks for stopping by and kick-starting the dialogue. Jen, I think your approach is one we’ve all been subtly ingrained to believe is how we should act as customers. I’m not sure where the antagonism crept in to our interactions, but it’s definitely there. Perhaps it’s media-fed with all those 20/20 and Dateline exposés on how businesses are out to cheat the consumer. The end result is that we’ve all grown intolerant of mistakes to the point where I think a transaction (in the fullest meaning of the word…not just financial) has lost its humanity.

Thanks for stopping by and kick-starting the dialogue.

]]> By: jen_chan, writer MemberSpeed.com http://www.baileyworkplay.com/2007/11/being-a-good-customer-is-good-for-your-own-work/comment-page-1/#comment-616 jen_chan, writer MemberSpeed.com Tue, 20 Nov 2007 11:51:56 +0000 http://baileyworkplay.com/2007/11/18/being-a-good-customer-is-good-for-your-own-work/#comment-616 While I'm not exactly an impatient customer (I like to think that I'm actually nice), I often implement that first strike rule to stores and organizations. When I have a bad experience at a certain store, my automatic line is, "This is the last time I'm ever going back to that store," thinking that my lack of patronage will doom the whole place. Of course, that's not going to happen. Still, this entry has made me reflect on my attitude as a customer. While I’m not exactly an impatient customer (I like to think that I’m actually nice), I often implement that first strike rule to stores and organizations. When I have a bad experience at a certain store, my automatic line is, “This is the last time I’m ever going back to that store,” thinking that my lack of patronage will doom the whole place. Of course, that’s not going to happen. Still, this entry has made me reflect on my attitude as a customer.

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