Pamela Slim is my new superheroine…and I can’t believe it took me this long to find her. For proof, check out these fantastic posts from 2006. First, an open letter to the C-level folks. Then, an open letter to employees. For anyone who is feeling low about their corporate existence, these two manifestos offer sage advice with just the right amount of kick-in-the-pants.
Netnography: Doing Ethnographic Research Online by Robert V Kozinets
Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives by Nicholas A. Christakis, James H. Fowler
Excellence By Design: Transforming Workplace and Work Practice by Turid H. Horgen, Michael L. Joroff, William L. Porter, Donald A. Schon
Bailey WorkPlay is a customer experience consultancy based in Austin TX. We specialize in helping businesses become even more focused on their customers through research, strategy, and design implementation. Our singular goal is to create extraordinary experiences that get your customers talking and craving an even deeper relationship with your business.
