Archive | February, 2008

The Monodimension Of Absolutes

by on February 11, 2008 in Work

Here are a few phrases that I’ve heard thrown about lately:
Billy is an absolute ass…he’s always out for himself.
Stan never does his job right…I’m always having to pick up the slack for him.
I can’t stand Beth…every time I need something she’s too busy to help.

Note some of the common language used here – always, every, never. These are the kind of absolutes that get in the way of an open perspective and honest dialogue. They position our own thinking about people toward an extreme edge that most folks rarely occupy. Do we really believe that those around us are so one dimensional, so monochromatic? It certainly makes it easier to pin labels on them and make snap judgments.

Since people rarely exist at these extreme fringes, we need to stop trying to force them there. Whenever we think of a person in a very limited way – he’s just this way or she’s just that way – it’s time to think in a more extra-dimensional way. We can’t let laziness or a perceived lack of time get in the way of how we perceive other folks. If we commit to building a more well-rounded, and therefore more human, story about individuals around us we’ll immediately see that they have a rich personality that isn’t so easily pegged by one limiting label.

Don’t Let Your Power Bleed

by on February 4, 2008 in Work

A friend of mine from the non-profit world is struggling with building influence and political capital in her organization. After talking with her and reading some of her email communications, it’s fairly obvious that one major issue holding her back is something called a power bleed. This is where you give away your power by over-apologizing.

Does this sound familiar to you? Perhaps you’ve worked with a power bleeder or maybe performed your version of the bleed in the past. It can be surprisingly easy to do, particularly for us Pleasers working in customer services. When we screw up (or sometimes when we have to take the hit for someone else’s muckup), we want to make sure that the person on the other end knows how apologetic we are. However, there is such a thing as overdoing it and when we go to that extreme, we do ourselves a disservice. We can actually damage the relationship.

Apologizing itself isn’t bad so don’t take this post as a reason for not showing the necessary humility when you make a gaffe like accidentally erasing an important document from your corporate server or failing to meet a project deadline for a client. God knows we need more people in business willing to offer up a sincere apology when things go wrong. Instead, what I’m suggesting is an effluence of mea culpas is not the key to success here. What is the key to stanching a power bleed? Action. To make things right, we need to take action. And by taking purposeful action, we not only harness power for ourselves but we grant power to others in the relationship.

Any good examples out there of where you’ve noticed a power bleed creeping into your conversations and relationships?