Today I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue.
Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing with [...]

Here’s a question that I’ve been pondering for a while and it just resurfaced lately. When management makes a person or a department responsible for customer satisfaction as their primary function, does that inadvertently absolve others of that responsibility? It was an issue I always struggled with as a membership development professional in the non-profit [...]

Think you have it rough in life? Mr. Ken Shabby offers us a view of someone who keeps a stiff upper lip in the face of low-end jobs and accommodations. See, in spite of his janitorial ambitions and having to live with his polecat-raising grandmother, he’s about to move on up into upper-class society. Watch [...]

How do I know whether I have a talent?
This is a case not of if you have a talent, but what your talent is. I wholeheartedly believe that we’re all endowed with something unique within us that can be put to use, something that connects us to our own distinct purpose for being. Our primary [...]

Before diving into the idea of hidden talent, we should take a step back and examine the current understanding of talent. Before 1997, the concept of talent was pretty much exclusive to the entertainment industry. That changed when McKinsey published their seminal study called The War for Talent. Whether or not you buy into whether [...]