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	<title>Comments on: Taking Care Of The People Who Matter Most</title>
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	<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/</link>
	<description>Rethinking Customer Experience &#38; Marketing</description>
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		<title>By: Virtual Book Tour &#171; TempI2I</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-2567</link>
		<dc:creator>Virtual Book Tour &#171; TempI2I</dc:creator>
		<pubDate>Fri, 16 Sep 2011 11:19:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-2567</guid>
		<description>[...] June 4th, Chris Bailey posted a review on his blog Bailey Work/Play: The Alchemy of Soulful Work [...]</description>
		<content:encoded><![CDATA[<p>[...] June 4th, Chris Bailey posted a review on his blog Bailey Work/Play: The Alchemy of Soulful Work [...]</p>
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		<title>By: Employee is just a legal term&#8230; &#171; TempI2I</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-2566</link>
		<dc:creator>Employee is just a legal term&#8230; &#171; TempI2I</dc:creator>
		<pubDate>Wed, 14 Sep 2011 19:41:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-2566</guid>
		<description>[...] June 4th, Chris Bailey posted a review on his blog Bailey Work/Play: The Alchemy of Soulful Work [...]</description>
		<content:encoded><![CDATA[<p>[...] June 4th, Chris Bailey posted a review on his blog Bailey Work/Play: The Alchemy of Soulful Work [...]</p>
]]></content:encoded>
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	<item>
		<title>By: Snap! Creative Works &#187; Blog Archive &#187; Make It Personal</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-1013</link>
		<dc:creator>Snap! Creative Works &#187; Blog Archive &#187; Make It Personal</dc:creator>
		<pubDate>Sun, 20 Sep 2009 19:44:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-1013</guid>
		<description>[...] and external &#8211; they all deserve the same regard and respect. Like my friend Mike states, keep personal [...]</description>
		<content:encoded><![CDATA[<p>[...] and external &#8211; they all deserve the same regard and respect. Like my friend Mike states, keep personal [...]</p>
]]></content:encoded>
	</item>
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		<title>By: Book Review and Author Interview: Taking Care of Employees at Customers Rock!</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-829</link>
		<dc:creator>Book Review and Author Interview: Taking Care of Employees at Customers Rock!</dc:creator>
		<pubDate>Sat, 30 Aug 2008 19:26:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-829</guid>
		<description>[...] June 4th, Chris Bailey posted a review of Sybil&#039;s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]</description>
		<content:encoded><![CDATA[<p>[...] June 4th, Chris Bailey posted a review of Sybil&#8217;s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]</p>
]]></content:encoded>
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		<title>By: Sybil Stershic</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-806</link>
		<dc:creator>Sybil Stershic</dc:creator>
		<pubDate>Tue, 10 Jun 2008 15:47:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-806</guid>
		<description>Tesa, I checked with my publisher and learned there was a glitch in the code that&#039;s now been fixed. I apologize  for the inconvenience. Thanks for ordering my book!</description>
		<content:encoded><![CDATA[<p>Tesa, I checked with my publisher and learned there was a glitch in the code that&#8217;s now been fixed. I apologize  for the inconvenience. Thanks for ordering my book!</p>
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	<item>
		<title>By: Employee Customer Care Matters: Interview with Sybil Stershic</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-805</link>
		<dc:creator>Employee Customer Care Matters: Interview with Sybil Stershic</dc:creator>
		<pubDate>Tue, 10 Jun 2008 10:24:06 +0000</pubDate>
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		<description>[...] June 4th, Chris Bailey posted a review of Sybil’s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]</description>
		<content:encoded><![CDATA[<p>[...] June 4th, Chris Bailey posted a review of Sybil’s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]</p>
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		<title>By: Tesa Lutz</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-802</link>
		<dc:creator>Tesa Lutz</dc:creator>
		<pubDate>Mon, 09 Jun 2008 16:52:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-802</guid>
		<description>Hi Chris,
Great review...and this is definitely on my summer reading list.  I would like to purchase but can&#039;t get your discount code 107VBT to work- any suggestions?

Tesa Lutz</description>
		<content:encoded><![CDATA[<p>Hi Chris,<br />
Great review&#8230;and this is definitely on my summer reading list.  I would like to purchase but can&#8217;t get your discount code 107VBT to work- any suggestions?</p>
<p>Tesa Lutz</p>
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	<item>
		<title>By: Book Review and Author Interview: Taking Care of Employees &#171; Customers Rock!</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-798</link>
		<dc:creator>Book Review and Author Interview: Taking Care of Employees &#171; Customers Rock!</dc:creator>
		<pubDate>Fri, 06 Jun 2008 23:29:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-798</guid>
		<description>[...] June 4th, Chris Bailey posted a review of Sybil&#8217;s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]</description>
		<content:encoded><![CDATA[<p>[...] June 4th, Chris Bailey posted a review of Sybil&#8217;s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]</p>
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	<item>
		<title>By: Employee Engagement Book Tour: Coming June 9th</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-796</link>
		<dc:creator>Employee Engagement Book Tour: Coming June 9th</dc:creator>
		<pubDate>Fri, 06 Jun 2008 19:18:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-796</guid>
		<description>[...] Chris Bailey of The Alchemy of Soulful Work [...]</description>
		<content:encoded><![CDATA[<p>[...] Chris Bailey of The Alchemy of Soulful Work [...]</p>
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		<title>By: Chris Bailey</title>
		<link>http://www.baileyworkplay.com/2008/06/taking-care-of-the-people-who-matter-most/comment-page-1/#comment-790</link>
		<dc:creator>Chris Bailey</dc:creator>
		<pubDate>Wed, 04 Jun 2008 23:48:26 +0000</pubDate>
		<guid isPermaLink="false">http://www.baileyworkplay.com/?p=376#comment-790</guid>
		<description>Sybil, I think your frustration is common for all of us. Judy McLeish suggested an idea along the same lines, which is maybe the traditional approach we&#039;ve been trying to implement is not the best:
http://employeefactor.com/2008/06/maybe_the_traditional_approach.html

For me, the positive thing is that we&#039;re really just at the beginning of a new time in the history of work. What we&#039;re experiencing now are the growing pains as organizations grope for something that will work for the long haul. So, yeah...we have to keep the faith and keep plugging away, experimenting with new ideas, approaches, and practices and be part of the process to firmly entrench what &lt;em&gt;we&lt;/em&gt; know will work.</description>
		<content:encoded><![CDATA[<p>Sybil, I think your frustration is common for all of us. Judy McLeish suggested an idea along the same lines, which is maybe the traditional approach we&#8217;ve been trying to implement is not the best:<br />
<a href="http://employeefactor.com/2008/06/maybe_the_traditional_approach.html" rel="nofollow">http://employeefactor.com/2008/06/maybe_the_traditional_approach.html</a></p>
<p>For me, the positive thing is that we&#8217;re really just at the beginning of a new time in the history of work. What we&#8217;re experiencing now are the growing pains as organizations grope for something that will work for the long haul. So, yeah&#8230;we have to keep the faith and keep plugging away, experimenting with new ideas, approaches, and practices and be part of the process to firmly entrench what <em>we</em> know will work.</p>
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