Comments on: Taking Care Of The People Who Matter Most

By: Snap! Creative Works » Blog Archive » Make It Personal

Snap! Creative Works » Blog Archive » Make It Personal — Sun, 20 Sep 2009 19:44:17 +0000

[...] and external – they all deserve the same regard and respect. Like my friend Mike states, keep personal [...]

By: Book Review and Author Interview: Taking Care of Employees at Customers Rock!

Book Review and Author Interview: Taking Care of Employees at Customers Rock! — Sat, 30 Aug 2008 19:26:05 +0000

[...] June 4th, Chris Bailey posted a review of Sybil’s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]

By: Sybil Stershic

Sybil Stershic — Tue, 10 Jun 2008 15:47:09 +0000

Tesa, I checked with my publisher and learned there was a glitch in the code that’s now been fixed. I apologize for the inconvenience. Thanks for ordering my book!

By: Employee Customer Care Matters: Interview with Sybil Stershic

Employee Customer Care Matters: Interview with Sybil Stershic — Tue, 10 Jun 2008 10:24:06 +0000

[...] June 4th, Chris Bailey posted a review of Sybil’s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]

By: Tesa Lutz

Tesa Lutz — Mon, 09 Jun 2008 16:52:19 +0000

Hi Chris,
Great review…and this is definitely on my summer reading list. I would like to purchase but can’t get your discount code 107VBT to work- any suggestions?

Tesa Lutz

By: Book Review and Author Interview: Taking Care of Employees « Customers Rock!

Fri, 06 Jun 2008 23:29:14 +0000

[...] June 4th, Chris Bailey posted a review of Sybil’s book on his blog Bailey Work/Play: The Alchemy of Soulful [...]

By: Employee Engagement Book Tour: Coming June 9th

Employee Engagement Book Tour: Coming June 9th — Fri, 06 Jun 2008 19:18:46 +0000

[...] Chris Bailey of The Alchemy of Soulful Work [...]

By: Chris Bailey

Chris Bailey — Wed, 04 Jun 2008 23:48:26 +0000

Sybil, I think your frustration is common for all of us. Judy McLeish suggested an idea along the same lines, which is maybe the traditional approach we’ve been trying to implement is not the best:
http://employeefactor.com/2008/06/maybe_the_traditional_approach.html

For me, the positive thing is that we’re really just at the beginning of a new time in the history of work. What we’re experiencing now are the growing pains as organizations grope for something that will work for the long haul. So, yeah…we have to keep the faith and keep plugging away, experimenting with new ideas, approaches, and practices and be part of the process to firmly entrench what we know will work.

By: Sybil Stershic

Sybil Stershic — Wed, 04 Jun 2008 22:12:20 +0000

Chris, we are talking the same thing, just different semantics. The cubicle mindset is a contemporary metaphor that symbolizes how some executives view the partitioned masses as interchangeable, disposable commodities.

My frustration is why it takes so long to sustain a change from that mindset. The importance and impact of employee-customer care is not a new concept … we just have to keep plugging away until it’s more firmly entrenched. Perhaps we need to go about it differently?

By: Chris Bailey

Chris Bailey — Wed, 04 Jun 2008 18:49:53 +0000

I’m not quite sure what you mean by a cubicle mindset, but my guess is that we’re talking about the same thing. My understanding of the industrial mindset is grounded in the notion that organizations are machines and employees are simple cogs – easily replaceable with one specific purpose. If a cog is no longer considered usable, then its discarded. If it shows a weakness in an area, that weakness is hammered out. And the organization is best managed with an engineered efficiency. In essence, the same mentality that drove textile mills and manufacturing plants 150 years ago simply rolled over into the office environment without much thought as to whether it actually made sense in that space.

I believe that in order to help organizations truly harness the best in their people and fulfill the employee-management dynamic, we’re going to need to be in the vanguard of helping organizational executives shift their mindsets. Some of today’s best entrepreneurs are already there and it’ll be with their additional help (or think of it as “peer pressure”) that I think we’ll see a stronger employee-customer care mentality spread wider.