Comments on: Social Media: A Modern Form Of Bear Baiting?

By: Chris Bailey

Chris Bailey — Tue, 16 Feb 2010 19:33:17 +0000

Thanks for adding your thoughts, Dawn. I think you're spot on. What rankles me is that – all too often – the public wants a circus. They don't want rationale dialogue to actually fix the problem. And big brands are such a convenient target. Your calm, rational approach is much appreciated. Now, how do we go about making that more of the social norm?

By: Dawn Westerberg

Dawn Westerberg — Tue, 16 Feb 2010 15:51:16 +0000

Chris, great description "bear baiting."

Oddly, when I've seen bad customer service Tweets directed at companies that escalate into multi-Tweet tirade, I often end up feeling sorry for the "Big Company." Or at least the representative of the "Big Company." And, I think differently about the person Tweeting at (Spinal Tap reference) "11."

When an individual communicates in a way, as you put it, to attempt to be part of a constructive solution, or attempts to give a company a chance to amend, I tend to think more highly of them. Ultimately, if that person, who keeps their volume between 3 – 6, leaves the discussion disappointed, I am on their side and have no empathy for the company.

Curious if that's just me or if others have a similar reaction.
My recent post Dawn’s World: The Best of

By: Chris Bailey

Chris Bailey — Wed, 29 Jul 2009 18:43:18 +0000

Bill, I love the perspective you add here. There is a place for voicing criticism but too often our culture makes the leap haphazardly and without consideration of other circumstances. It's as if we approach situations from a mindset of “what's wrong here?” rather than “what could be right?”

And yet, I'll say it again: I try and fail often at breaking from the habit of my forms of bear baiting. We can only keep trying to do better, right?

By: billjacobson

billjacobson — Mon, 27 Jul 2009 16:59:29 +0000

I agree, cynicism, judgment without all the facts, and basic unrest with status quo drive us two leggeds to enjoy and expect all that is wrong.

Just today, Neale Donald Walsh wrote in his daily message:

...that there is something 'wrong' with everything.

No matter what you are looking at, you can find something wrong with it, something imperfect, something that is not okay with you. Don't worry, if you look hard enough you'll find it.

There is also something 'right' with everything. No matter what you are looking at, you can find something right with it, something perfect.

There remains, then, only one question: What are you going to look at? What are you choosing to notice? What is your perspective? (I'll bet you already know what God's perspective is...)

I will make the attempt with you!