Customer Experience Design. With extensive experience in marketing, consumer behavior, social science, communications, social media, and creative services, Bailey WorkPlay can help nearly any type of business connect with its customers. From startups who want to gather more in-depth data about their users’ product interactions to established businesses who need to improve their customer service operations, we can co-create a program that addresses your needs.

Our philosophy is rather simple. Your customers are an absolutely critical factor in your business’s success. But to understand your customers, to really uncover what matters most to them and create an extraordinary customer experience, you have to first experience the world as your they do. Bailey WorkPlay helps clients gain these critical insights and develop actionable plans.

Chris Bailey
Executive Director
Chris has been building relationships with customers starting when he was a 14 year old working in his father’s gas station. Since then, he’s helped organizations of all sizes successfully launch brand ambassador programs, improve internal customer service processes, and create customer communication plans. Chris is currently a Master’s candidate in Business Anthropology at the University of North Texas where his research focus is the symbolic meanings behind a customer’s brand interaction. Taken as a whole, he’s a passionate advocate for understanding and improving the customer experience.

Chris lives in Austin, TX with his wife Caroline and two young daughters. He enjoys reading histories and science fiction, running 5Ks, listening to classic heavy metal, and traveling. And each fall, he lives and dies with Pittsburgh Steelers football.