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Chris Bailey

Chris Bailey has written 339 posts for Bailey WorkPlay :: Work Experience Design
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Do You Know A Rock Star When You See One?

Chris Bailey ⋅ July 22, 2008 ⋅ Post a comment

As I muddle my way back into blogging shape, Sam Decker gives me a fantastic way to return. Today, he writes about what makes the 5 Stars of a “Rockstar” Employee. If you’re a hiring manager, you’ll want to read this because with each star Sam offers interview ideas for determining whether the guy or [...]

Five Ways To Treat Employees Like Customers

Chris Bailey ⋅ July 7, 2008 ⋅ Post a comment

Do you treat your employees like your customers?
Perhaps that’s a bit of a loaded question. It could be that your organization treats customers like months-old rotted fish. If that’s the case your employees are the least of your problems so go and fix that……seriously, go and fix it.
Good. You’re still here. Let’s start by asking [...]

At Connection Cafe: Don’t Take Your Staff’s Engagement For Granted

Chris Bailey ⋅ June 25, 2008 ⋅ Post a comment

Today I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue.
Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing with [...]

Every Single Person Is Responsible For Customer Experience

Chris Bailey ⋅ June 23, 2008 ⋅ Post a comment

Here’s a question that I’ve been pondering for a while and it just resurfaced lately. When management makes a person or a department responsible for customer satisfaction as their primary function, does that inadvertently absolve others of that responsibility? It was an issue I always struggled with as a membership development professional in the non-profit [...]

Python Thursdays: Ken Shabby’s Inspiring Story

Chris Bailey ⋅ June 19, 2008 ⋅ Post a comment

Think you have it rough in life? Mr. Ken Shabby offers us a view of someone who keeps a stiff upper lip in the face of low-end jobs and accommodations. See, in spite of his janitorial ambitions and having to live with his polecat-raising grandmother, he’s about to move on up into upper-class society. Watch [...]

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