Chris Bailey
At Connection Cafe: Five Steps To Make Employees Your Best Brand Ambassadors
⋅ July 28, 2008 ⋅ Post a commentThe modern concept of branding and word-of-mouth-marketing focuses primarily on getting customers to become raving fans and talk positively about a company to their friends and colleagues. In the past few years, this focus has come to also include the value of getting employees to be raving fans of their own company, to speak openly [...]
Do You Know A Rock Star When You See One?
⋅ July 22, 2008 ⋅ Post a commentAs I muddle my way back into blogging shape, Sam Decker gives me a fantastic way to return. Today, he writes about what makes the 5 Stars of a “Rockstar” Employee. If you’re a hiring manager, you’ll want to read this because with each star Sam offers interview ideas for determining whether the guy or [...]
Five Ways To Treat Employees Like Customers
⋅ July 7, 2008 ⋅ Post a commentDo you treat your employees like your customers?
Perhaps that’s a bit of a loaded question. It could be that your organization treats customers like months-old rotted fish. If that’s the case your employees are the least of your problems so go and fix that……seriously, go and fix it.
Good. You’re still here. Let’s start by asking [...]
At Connection Cafe: Don’t Take Your Staff’s Engagement For Granted
⋅ June 25, 2008 ⋅ Post a commentToday I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue.
Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing with [...]
Every Single Person Is Responsible For Customer Experience
⋅ June 23, 2008 ⋅ Post a commentHere’s a question that I’ve been pondering for a while and it just resurfaced lately. When management makes a person or a department responsible for customer satisfaction as their primary function, does that inadvertently absolve others of that responsibility? It was an issue I always struggled with as a membership development professional in the non-profit [...]
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