I’m a Customer Experience Designer – someone who uses a multifunctional, holistic blend of customer service, marketing, communications, and anthropology. Earlier in my career, I honed my craft as a nonprofit membership development manager where I created several successful relationship-building programs and strategies that connected members to associations. This background, along with my later experiences within companies and startup businesses, guides my unique approach to connecting customers with brands.

If you’re currently seeking a savvy, innovative professional to help your business with:

• Customer Engagement and Retention
• Voice of the Customer Programs
• Consumer/Market Research
• Online Community Development

We should really talk.

Five Reasons Why I’m a Great Hire

When great candidates are set side-by-side and evaluated, it’s often the intangibles that make the difference. Here are five intangible qualities that I bring to my work.

1. Eclectic Problem Solver: I love browsing through architectural design books, reading Popular Science, watching nature shows, and sharing beers and conversation with philosophers. I do it not only because I’m curious but also because it helps me come up with innovative ideas for how to solve problems in my work.

2. Intuitive Leader: I believe that leading is about building great relationships, setting the right expectations, gaining commitments, and modeling the behavior you want to see. And even great leaders must know when to follow when it serves the best interest of the team (and the customer). I’m experienced at leading from both management and team player positions.

3. Change Cartographer: Success in business is knowing when to make changes and how to make them so employees and customers don’t become shell-shocked. While it can be an emotional and logistical rollercoaster, change can be mapped to ensure it works. With a background in helping organizations make improvements to their work processes, I know how to successfully design and guide change initiatives.

4. Bridge Builder: Getting things done is rarely accomplished in isolation. It’s often a process involving collaboration among different people, workgroups, and divisions. I’m highly experienced at connecting people, facilitating dialogue, getting committed buy-in from critical stakeholders, and communicating results.

5. Passionate Learner: Voracious is how I would describe my approach to learning. If you read my blog, you know that I’m dedicated to not only increasing my knowledge of new things, but sharing this knowledge with others. I’m also committed to reviewing and improving on what I’ve already done. I believe the true test of a professional is how they learn from their experiments and develop better ways of thinking and doing.

Do these qualities sound like what you’re looking for in your employees? If so, let’s talk. Email me at chris@chrisbaileyworks.com or give me a call at 512.394.3598. Look forward to finding out how we can work together.

Portfolio

Select Blogposts:
Great Customer Engagement Starts On The Inside
Is Your Website All Pretty and No Purpose?
Beyond Engaged Community Members…Think Stewardship
Five Steps To Make Employees Your Best Brand Ambassadors

Resume and Profile

For a deeper dive into my qualifications, experience and results, check out my LinkedIn Profile or my VisualCV.