Now that I’m out of the non-profit world and in the corporate world, I’m more conscious of public perception of companies. In particular, the perceptions of the bloggerati who can sometimes be unforgiving in their attitudes. As a customer, I will openly admit that I’ve grown less patient with companies over the years. If I [...]

As I wrap up for this Monday evening, I keep coming back to an idea that is fairly simple, yet ever so easy for managers to forget. It’s the idea of matter. No, not dark matter hanging out in the cosmos or grey matter hanging out between our ears.
It’s the idea that employees want work [...]

I experienced a moment of lucid learning today that’s well worth sharing. Hopefully, this will resonate with you, particularly if you work directly with customers and clients in a relationship-building capacity.
I have a client who is delightful in most ways, but is rarely specific in their requests. They sort of know what they want to [...]

Even though I’m technically out of the non-profit association world, I still like to check in frequently with friends and other folks who keep this vital area of our working world moving. Over at the association for association professionals (ASAE) they have a blog called Acronym. To work in associations is to understand why this [...]

When was the last time you uttered this phrase? I guess I’ve been semi-consciously tossing it around a lot lately as a preface for saying something candid. But what’s really behind asking if you can give someone the “truth?”
In the course of a conversation with a volunteer whom I greatly respect, I took a pause, [...]