Tammy Lenski’s writing a series on dialogue jump-starts as guest blogger at Notes on Design. Jump-start #3 is called Go to the Movies. In this post, she offers a fantastic analogy for stepping back and understanding (or at least trying to understand) another person’s perspective.
She presents some clear ideas for getting into someone’s movie:
Listening carefully, [...]

Lorelle laid out another post in her series of blogging challenges that happens to coincide with my upcoming three year anniversary of blogging. Her writing challenge is: Blog about the path your blog took to get to now. Here’s the possibly boring and predictable chronology, but I’ll follow it up with some lessons I’ve learned [...]

There’s some spirited debate brewing within my company around the idea of transparency and its benefits to customer service. Is it best to let the customer be ‘blissfully unaware’ of the company’s processes (essentially how it works)? Or is it better to allow them into the kitchen to see how everything [...]

Irish blogger and friend, Annette Clancy, went and tagged me last week. I don’t always play infotag because I feel like I tapped so much in my original 100+ things. But it’s been a while since I put that together (way back in 2004 and it’s age shows) so…why don’t we add to it and [...]