All Things Related to connections

Sit Back And Appreciate The Show

09.14.2007
Tammy Lenski’s writing a series on dialogue jump-starts as guest blogger at Notes on Design. Jump-start #3 is called Go to the Movies. In this post, she offers a fantastic analogy for stepping back and understanding (or at least trying to understand) another person’s perspective. She presents some clear ideas for getting into someone’s movie: [...]

Three Years Of Blogging And What I’ve Learned Along The Way

09.08.2007
Lorelle laid out another post in her series of blogging challenges that happens to coincide with my upcoming three year anniversary of blogging. Her writing challenge is: Blog about the path your blog took to get to now. Here’s the possibly boring and predictable chronology, but I’ll follow it up with some lessons I’ve learned [...]

Being Transparent Or Inviting Your Customers Into The Kitchen

07.31.2007
There’s some spirited debate brewing within my company around the idea of transparency and its benefits to customer service. Is it best to let the customer be ‘blissfully unaware’ of the company’s processes (essentially how it works)? Or is it better to allow them into the kitchen to see how everything is cooked? I argue [...]

More Things About Me – Texas-Style Edition

07.17.2007
Irish blogger and friend, Annette Clancy, went and tagged me last week. I don’t always play infotag because I feel like I tapped so much in my original 100+ things. But it’s been a while since I put that together (way back in 2004 and it’s age shows) so…why don’t we add to it and [...]

About

Bailey WorkPlay is a customer experience consultancy based in Austin TX. We specialize in helping businesses become even more focused on their customers through research, strategy, and design implementation. Our singular goal is to create extraordinary experiences that get your customers talking and craving an even deeper relationship with your business.

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If your business needs help with its customer experience work or you’d like to add a little WorkPlay to your next event, then let’s talk.

email: contact@baileyworkplay.com
phone: 512.827.9000