Tag Archive | "customer service"

Chris Info

The Best of Gravit8 Interactivity 200931 Dec

Prompted and inspired by Jay Ehret (@TheMarketingGuy), I thought I would take a look at which blogposts were the most popular in 2009 based on total pageviews. Here they are, ranked by popularity and with my own reflections:
Relationships

Trouble Brewing For Starbucks?28 Jan

Starbucks is taking a rather interesting (and somewhat dangerous) approach to economic decline: they’re not automatically brewing decaf coffee after noon, though you can still get it upon request. My take? Good for Starbucks. I’ll go out on a limb here and say they did their homework on not only cost-savings but quantify just how [...]
Communication

Being Transparent Or Inviting Your Customers Into The Kitchen07 Jan

There’s some spirited debate brewing around the idea of transparency and its benefits to customer service. Is it best to let the customer be ‘blissfully unaware’ of the company’s processes (essentially how it works)? Or is it better to allow them into the kitchen to see how everything is cooked? I argue strongly for the [...]
Business

Five Ways To Treat Employees Like Customers07 Jul

What if your organization applied the same degree of focus on the internal retention of employees as it does on the external retention of customers?
Business

At Connection Cafe: Don’t Take Your Staff’s Engagement For Granted25 Jun

Today I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue. Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing with [...]
Business

Taking Care Of The People Who Matter Most04 Jun

I’m always excited when a book on employee engagement comes into my field of vision. It just adds more validity to the principles and practice behind the work I do to help organizations design a remarkable work experience. A fairly recent book added to my library is Sybil Stershic’s Taking Care of the People Who [...]
Business

Would You Consider A Customer Care Strategy With Twitter?01 May

One of my new Twitter follows Chris Rash posted a tweet this morning as a question: Twitter for customer service? Now if you’re not familiar with Twitter you might have read that as “twits in customer service” and thought that’s nothing new. This pervasive public attitude (which isn’t going away) is precisely why companies need [...]
Life

Mistakes Happen…20 Jan

…it’s how we deal with mistakes that count. The universe must want me to learn something important because within 30 hours, two distinct situations occurred to illustrate this point. In one instance, I was on the mistake-maker side and in the second instance I was on the receiving end of someone else’s mistake. And in [...]
Business

Being A Good Customer Is Good For Your Own Work18 Nov

Now that I’m out of the non-profit world and in the corporate world, I’m more conscious of public perception of companies. In particular, the perceptions of the bloggerati who can sometimes be unforgiving in their attitudes. As a customer, I will openly admit that I’ve grown less patient with companies over the years. If I [...]
Business

Creating You-Focused Value11 Jan

When you get positive feedback from your customers, which would you rather hear (or read): You are a rock star! or You are a rock star because you helped me figure out how to solve this problem that’s been a major pain in the ass for months! or I feel like a rock star because you helped me figure out [...]

Profile

I help business leaders and their organizations improve how they relate to their customers, employees, and other critical stakeholders. It’s born out of my belief that individuals crave meaningful relationships and want to be involved with companies that connect with them personally. I’m devoted to helping organizations discover the unique qualities that make them remarkable.

I’m currently a Master’s student at the University of North Texas studying business anthropology.

Make Contact

I’m happily located in sunny and beautiful Austin, Texas. Let’s connect:

phone: 512.394.3598
email: chris@chrisbaileyworks.com
twitter: @chris_bailey
skype: chrisbaileyworks
yahoo!: chrisbaileyworks