Tag Archive | "customers"
Communication
Arnie Herz at Legal Sanity recently wrote a post referencing some familiar advice for crafting an effective elevator speech. The latest conventional wisdom would have us believe that the best elevator pitch is not about us, but about the other individual. The principal strategy is to set our needs to the side and focus exclusively [...]
Work
By day, I’m an account manager for a technology and software company. It pays the bills, provides another level of purpose to my life, and offers one more laboratory to practice workplay philosophy. After working primarily in the non-profit sector for the past ten years, life in the corporate world has been interesting. There are [...]
Work
I experienced a moment of lucid learning today that’s well worth sharing. Hopefully, this will resonate with you, particularly if you work directly with customers and clients in a relationship-building capacity.
I have a client who is delightful in most ways, but is rarely specific in their requests. They sort of know what they want to [...]
Business
Via David Gammel at High Context Consulting, I came across this fantastic article from Joel Spolsky called Seven Steps to Remarkable Customer Service. I really don’t know much about Joel’s company, Fog Creek Software, but if his article is any indication of what it would be like to be his customer, I’ll be giving his [...]
Business
When you get positive feedback from your customers, which would you rather hear (or read):
You are a rock star!
or
You are a rock star because you helped me figure out how to solve this problem that’s been a major pain in the ass for months!
or
I feel like a rock star because you helped me figure out [...]
Business
It’s end of year, which means trying to get my life back into focus. As an example, over this past Christmas holiday, I spent some time getting our new home in order. Interspersed with all the yuletide merriment, I decided to get medieval on all the unpacked boxes and disorganized clutter that had accumulated over [...]
Business
A lot of my new work still has a heavy customer focus to it. And fortunately, I work for a company that is trying to “get it” when it comes to cultivating relationships and delivering service. When I need to be reminded of my own beliefs in working with my customers, there are a few [...]
Business, Work
When was the last time you uttered this phrase? I guess I’ve been semi-consciously tossing it around a lot lately as a preface for saying something candid. But what’s really behind asking if you can give someone the “truth?”
In the course of a conversation with a volunteer whom I greatly respect, I took a pause, [...]
Business
I’m going through my feedreader (give Rojo a try) and catching up with some of my readings. One of the blogs I occassionally read is Susan Abbott’s Customer Experience Crossroads. I probably should read more than occassionally because she often has very insightful perspectives on how to help customers and members create their experience.
Last month, [...]
Business
Arnie Herz at Legal Sanity recently wrote a post referencing some familiar advice for crafting an effective elevator speech. The latest conventional wisdom would have us believe that the best elevator pitch is not about us, but about the other individual. The principal strategy is to set our needs to the side and focus exclusively [...]
