Do you treat your employees like your customers?
Perhaps that’s a bit of a loaded question. It could be that your organization treats customers like months-old rotted fish. If that’s the case your employees are the least of your problems so go and fix that……seriously, go and fix it.
Good. You’re still here. Let’s start by asking [...]

Today I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue.
Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing with [...]

I’m always excited when a book on employee engagement comes into my field of vision. It just adds more validity to the principles and practice behind the work I do to help organizations design a remarkable work experience. A fairly recent book added to my library is Sybil Stershic’s Taking Care of the People Who [...]

From the “Sad But True” file, it appears that British businesses could soon be employing lie detectors as a way to deter healthy folks who call in sick for work. And if American Idol, The Office, and countless other Brit imports are any indication we’ll be seeing something similar in the U.S. any day now. [...]

Over at Mission Minded Management, Michelle Malay Carter asks whether hiring star performers can be a mistake. At the heart of the question is the danger of hiring someone who is overqualified per the job role (as well as underqualified):
Our data shows one in five people is in a role that does not tap their [...]