All Things Related to employee engagement

At Connection Cafe: Don’t Take Your Staff’s Engagement For Granted

06.25.2008
Today I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue. Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing [...]

Taking Care Of The People Who Matter Most

06.04.2008
I’m always excited when a book on employee engagement comes into my field of vision. It just adds more validity to the principles and practice behind the work I do to help organizations design a remarkable work experience. A fairly recent book added to my library is Sybil Stershic’s Taking Care of the People Who [...]

Need A Lie Detector? You’ve Got Bigger Problems Than That

05.18.2008
From the “Sad But True” file, it appears that British businesses could soon be employing lie detectors as a way to deter healthy folks who call in sick for work. And if American Idol, The Office, and countless other Brit imports are any indication we’ll be seeing something similar in the U.S. any day now. [...]

You’re Going To Need A Bigger Hammer For The Square Peg

05.08.2008
Over at Mission Minded Management, Michelle Malay Carter asks whether hiring star performers can be a mistake. At the heart of the question is the danger of hiring someone who is overqualified per the job role (as well as underqualified): Our data shows one in five people is in a role that does not tap [...]

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Bailey WorkPlay is a customer experience consultancy based in Austin TX. We specialize in helping businesses become even more focused on their customers through research, strategy, and design implementation. Our singular goal is to create extraordinary experiences that get your customers talking and craving an even deeper relationship with your business.

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