All Things Related to holographic organizations

Importance Of The Internal Customer Experience

06.28.2010
A couple days ago, Eric Jacques wrote a post called How to Listen to Your Customers which was an excellent complement to my Listening to What Isn’t Said. In the post, he made one recommendation that really struck home for me: Everyone in your organization needs to learn how to honestly and completely listen to [...]

Monolithic and Holographic Organizations

02.18.2008
At first, I was just going to make a short comment at Ben Martin’s blog on his latest post concerning organizations and branding. Yet, the more I thought about it and started writing I realized this is a blog post in its own right. Putting aside the dialogue on marketing, the central theme of the [...]

About

Bailey WorkPlay is a customer experience consultancy based in Austin TX. We specialize in helping businesses become even more focused on their customers through research, strategy, and design implementation. Our singular goal is to create extraordinary experiences that get your customers talking and craving an even deeper relationship with your business.

Make Contact

If your business needs help with its customer experience work or you’d like to add a little WorkPlay to your next event, then let’s talk.

email: contact@baileyworkplay.com
phone: 512.827.9000