Tag Archives: leadership

Wild World Of Sports: Don’t Pull An Erickson

by on December 11, 2006 in Work

If you’re a manager or other stripe of executive who happens to leave one organization for another, I implore you not to pull an “Erickson.” What’s an Erickson, you ask? It’s a decidedly anti-leader move that firmly and publicly announces how much the current company and its employees have held you back from greatness. Why is it called an Erickson? Consider this most recent scenario as reported by ESPN:

Dennis Erickson informed his players of his plans to leave Idaho at a team meeting Sunday before he boarded a private jet to Phoenix for the official announcement that he would become head coach at Arizona State, and the players’ reactions were mostly indifferent — until he left the room.

You know you have a problem when your head honcho tells his players he’s leaving and all he gets is indifference. But then, after your coach tells you that he’s off somewhere else to claim his glory…well, perhaps that might explain it. Here’s how one player recalls the meeting:

It was kind of weird with Erickson talking and telling us he thinks he can win a national championship at Arizona State. It makes us realize the doubt he had in us. I guess he has to do what he has to do. 

Most of us have left organizations for reasons connected to our own sense of purpose. We need to move on in order to fulfill our purpose. Sometimes we might just leave for reasons like the ones that Erickson offered: the current organization isn’t set up for our own success. But for Pete’s sake, don’t go and broadcast it to your staff! Here’s why…not only does it insult your past work, but it likely will follow you in the future. How are you feeling if you’re a player at Arizona State right now? How many of them are thinking, “Oh goodie, Dennis Erickson thinks he can bring a National Championship here.” Perhaps the sentiment is, ”Crap, here’s yet another coach who will leave us when something better comes along. Just a month ago, his players at Idaho thought he was there to build a program.”

Again, we all leave organizations when we are ready to move on (unless we’re kicked out or laid off which is a whole other topic). The lesson that Dennis Erickson teaches us is when we do move on, do it with some grace.

Take The Mea Culpa Bus

by on June 10, 2006 in Career, Work

My wife brought me a lesson yesterday evening that really hit home. She was chatting with a friend from a past job who had some interesting news about a former co-worker. Turns out he got fired for both not adhering to clearly communicated working policies and thinking he was above those rules as an assistant manager.

Well, that’s really not why he got fired…that’s merely why he landed himself in some pretty hot water. What got him booted from his job was being defensive and indignant and rather unapologetic about his actions.

As an assistant manager or senior director or any position of organizational authority, we are all leaders. And as leaders with power, we have a greater set of expectations and must model a higher set of values for those around us. As Uncle Ben famously tells Peter Parker, “With great power comes great responsibility.” That’s responsibility that cannot be abused.

However, we all stumble from time to time…it’s human nature. How we react after those stumblings reflects on our own sense of leadership character. What should we do when we fall?

Take full responsibility. Not a little, not three-quarters, but full responsibility. Leaders don’t shirk their own accountability. If you crossed a line or broke a rule, come clean about it. And even if you feel partly justified in your action, ask whether that justification comes from your own pride and ego.

Ask for forgiveness. As hard as it is to say “I’m sorry,” there are few words in the language that have as much power. Make it honest and sincere, make it from the heart.

Seek to understand how to earn trust and respect back. This is usually the part that gets missed and yet can be the most valuable.

Act. Now, show your contrition by making the most of the moment. Your character is on the line. How will you respond?

All You Need Is Love In The Workplace

by on June 1, 2006 in Creative, Work

When you talk about love in the workplace, most folks think of inter-office romances or tawdry office affairs. At the very least, our culture teaches us that love should not be part of our workplace vernacular. That’s unfortunate since it is love which energizes us toward new heights and gives us courage to take authentic action.

Over the past couple of days, I’ve been reflecting on what Dennis Bakke in Joy At Work says about love and its place in our worklives. Rather than running away from love because it’s “mushy” or “soft” or simply “inappropriate,” what else is there?

It is love that allows us to give up our power of control. It is love that allows us to treat each person in our organization with respect and dignity. Love sends people around the world to serve others. Love inspires people to work with greater purpose.

As for when we feel attacked or misunderstood in our work, Bakke continues with his own experience:

Love helps me understand why some colleagues, supervisors, board members, and subordinates did not subscribe to my theories or behave in a manner consistent with our highest principles and values. Love makes it possible for me to forgive those who derided my views and caused me so much pain. Because love is directed toward others, it allows for the possibility that my critics were right and I was wrong. And, if I was wrong, I would hope that love would enable my detractors to forgive the forceful way I pushed my philosophy.

And as for why bringing love to our workplace is so important:

I continue to believe that love is the final and crucial ingredient in a joy-filled workplace. It is a state of mind that requires no extra costs and no difficult trade-offs against competing organizational goals. It does not demand higher compensation or fancy offices or sophisticated information systems or more specialized staff people. Yet love is perfectly consistent with even the most aggressive economic goals.

Some folks may bristle and disbelieve that last statement about the compatibility of love with making a profit, but I share his faith. In today’s world, profit is really easy come, easy go. Even those companies and non-profits who have enjoyed consistent growth can’t accurately predict the future or increasingly fickle customers. But, love is always there for us, always within us to bring to our work and those we work with. That’s the challenge, though…often it takes courage to bring that love to places where love may not always be present or to folks who don’t believe it belongs in a professional office environment.

Today, keep the Beatles in your heart and sing, “All you need is love, love, love is all you need.”

Redefining Our Joy At Work

by on May 16, 2006 in Career, Creative, Work

Opus the PenguinWhile in Austin, TX this past week, I had some time to kill and discovered the wonderful BookPeople store. While browsing through their business section, I stumbled across a gem called Joy at Work by Dennis Bakke. The subtitle is A Revolutionary Approach to Fun on the Job (there’s that word ‘fun’ again).

What is most compelling about the book is Bakke’s vulnerability in talking about the ups and downs of trying to create a values-driven and profitable company where people are free to bring their full passion to their work. Simple on paper, quite the opposite in practice, particularly when your organization is a publicly traded energy company employing over 30,000 people. What I most appreciate is Bakke’s unwillingness to break from his guiding beliefs: that joyful work must be fun and challenging; that each employee – regardless of their position in the organization – must have the power to make important decisions; that a business’s prime objective should be to benefit society while continuing to pursue financial viability. And he had plenty of opportunities to deviate from these beliefs, particularly when his Board of Directors felt his ‘experiment’ was costing the company profits and neglecting the stockholders’s interests.

One of the big takeaways for me, so far, is Bakke’s reintroduction of the word opus. To me, opus is a cartoon penguin (see picture above) and a term used in classical music (though I did not know that opera is the plural form of opus). What is new for me is that opus is a latin word meaning work, especially work that is a voluntary act imbued with creativity and meaning. That’s powerful and certainly reflects that kind of work we all want to do in our lives.

Bakke continues to offer a spiritual perspective of work when we writes:

God intended that the workplace be beautiful, exciting, and satisfying. Work was to be filled with joy. Work was a major reason for our creation. It was intended to be an important act of worship. It was one of the most significant ways in which we could honor our Creator.

We are challenged to bring the sublimity of the opus into our lives rather than merely settle for the more mundane drudgery of labor. What can you do today to bring your opus to life?

It’s All Fun And Games Until Someone Puts Out An Eye

by on May 8, 2006 in Creative, Work

Nope, workplace hazard prevention day isn’t for another few months. Actually the title doesn’t have much to do with this post…I just kinda wanted to use it :)

A couple of weeks ago, Kevin Holland at Associations Inc. blogged on a recent King of the Hill episode lampooning the workplace entertainment provided by Cold Stone Creamery. If you’ve never been to a Cold Stone, it’s a “customize your own ice cream” shop where the work staff break out into song when they receive a tip (or any other time if they feel like it). All of which I have to say is…great. Why not? I know when I go to my local Dairy Queen, I rarely get a “thanks” let alone a verse or two from Oklahoma.

But the real question that Kevin raises is about what constitutes fun in our work. Not so long ago during the dotcom boom days, fun was the active ingredient that separated the young turks from the old fogies. New, exuberant companies brought in foosball tables, pinball machines, cappuccino bars, and other things that made it a fun place to be. Now it seems that with the bust of those heady days, the pendulum is swinging back to a strict focus on the bottom line and getting results. It’s as if an indictment has been passed that playing air hockey at 3pm rather than bad business decisions contributed to the demise of these companies.

Let’s take another look at fun and its interaction with the concept of play. I wager one of the central issues here is that fun is viewed as frivolous and childish and lead to a general lack of seriousness in a world that takes itself a bit too seriously. And perhaps there is a general fear that if our staff is playing, they’re definitely not working.

As Kevin mentions, fun is a relative term so let me offer an individual perspective and then bring play into the mix. I believe fun is an extraneous concept, and yet, not one to be dismissed entirely. Fun is creating an environment where staff can be celebrated as people, not mere workers. Bring on the birthday cakes, allow for laughter over a lunchtime game of parcheesi, have a beer or coffee afterhours. Each of us brings various levels of intrigue and complexity to the workplace…to assume that we are only here to just do a job and go home may not fully express that depth of character. After all, we are social beings who are eager to relate with others.

If we view fun as a cultural activity residing outside of the standard operations of work, I submit that play is an integrative activity. Play is a rich toolset that allows individuals and groups to bring out their best creative efforts, effectively pool their talents, and focus their energy on challenges. It’s a way of looking at the same old things differently. It’s a powerful method of altering perceptions and unteathering ourselves from conventional thinking. And, unfortunately, it’s a workplace characteristic that is sadly underutilized due to some of the stigmas mentioned earlier.

Final thoughts…Be judicious with fun and don’t overdo it or else you end up just Managing by Serving Cake (Nice, Kevin). Find a way to blend our oft-forgotten humanness into the daily work which can have its own set of rewards. But, be liberal with play and use it whenever possible. Find a way to integrate it into as many processes as you can. Business doesn’t have to be a somber activity. With a little fun and a lot of play, it might just liberate our best work.