Tag Archives: management

Five Ways to Irritate People Using the DISC

by on February 13, 2011 in Career

Today’s Guest Creator is Guy Harris, co-author of the new book From Bud to Boss. Guy and Kevin Eikenberry’s book is a helpful guide for newly promoted supervisors who have to navigate the challenging but exciting path of moving from colleague to boss. Connect with him on LinkedIn or on Twitter.

Order From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership

Here are five sure-fire ways to irritate other people using the DISC model of human behavior:

  1. Tell them how they’re feeling or what they’re thinking.
  2. Explain to them why they did what they did or said what they said.
  3. Decide for them what they will want from a given situation.
  4. Analyze them and their behaviors.
  5. Help them to be more like you.

I could continue with the list, but I’m sure you see the point. Any time we do any of the above using the DISC model, we are using the model as a weapon against the other person rather than as a tool to understand them more completely.

I teach the DISC model. I use the DISC model. I like the understanding it gives me of people with other viewpoints and perspectives. And, I recognize that it only reveals general patterns of behavior that apply to populations of people rather than absolutes that apply to individuals.

The model and the terms used as descriptors in the model come from statistical averages of population behaviors and perspectives. Using it to define, label, or box-in another person violates one of the first things I learned in my college statistics class: Never use a population statistic to describe an individual observation.

I encourage you to learn how to understand other people. I even encourage you to study the DISC model as a simple way to learn how to see the world from another person’s perspective. I strongly discourage anyone from using the model as a weapon to harm, judge, or manipulate others.

What Stops Us From Practicing Soulful Work?

by on November 29, 2010 in Work

Yesterday, I sat in a workshop led by Tom Zender and based on his book, God Goes to Work: New Thought Paths to Prosperity and Profits. If you’ve been with me for a while, you might remember I used to write a blog called Alchemy of Soulful Work. As a matter of fact, I still own www.alchemyofsoulfulwork.com for the day when I get off my rear to write the book I’ve long planned to write.

It was an engaging and inspiring workshop where we were challenged to think how we could bring more of our spirituality to the workplace. Now before you get all squeamish that we participants were being prodded to proselytize, let me ease your concerns. In the workshop (and in my own personal belief) spirituality is not the same as religion – they are two very different animals. In fact, spirituality is a cornerstone to my philosophy behind soulful work.

I can speak from personal example that I’m a much better leader when I’m spiritually centered. I’m a better manager when I choose to see the inherent goodness and potential of my employees. I’m a much better employee when I operate from a we-focused mentality and not get caught up in the politics that sometimes appear around me. See, it’s not about beating people over the head with prayer and Jesus and religion. It’s all about being a positive yet non-invasive source of light in an environment that often desperately needs it.

All of which leads to a question: what stops us from practicing soulful work? Why do we choose to believe we have to divorce our spiritual life from our working life? Let’s start a dialogue and feel free to debate these questions.

Have You Already Carved Your Hiring Candidates From Stone?

by on February 21, 2010 in Work

Turn me to stone
Do anything you want with me
Cover my eyes
There’s nothing more they need to see
Turn me to stone
Before there’s nothing left of me
Make me a rock
And not what I appear to be
Turn me to stone
Turn me to stone
Stereotomy – The Alan Parsons Project

Once upon a time I was a hiring manager, and perhaps if fate has its way again, I’ll be in a position with this type of responsibility again soon. But for now, I’m on the other side of the desk. After reviewing some recent hires by prominent organizations, a rather interesting pattern emerged: how similar the hires are to each other…and to the hiring manager.

Hiring people like us is safe. It means we don’t have to challenge our own comfort zones. We’re getting people who fit a mold that we’ve already defined as “successful.” But I’ll argue these reasons are built on bad assumptions, made worse by the constant pressures of change and innovation. Hiring people who fit a highly pre-defined mold is a sure path toward stagnation. If you’re in a hiring position, here are a few questions to consider:

  • If you hire people with a similar background as you, do you think you’ll be getting the breadth of expertise and thinking necessary for your team’s and organization’s success?
  • If you hire people who you think are going to usually agree with you, are going to get divergent outlooks to fill in your own and your team’s blind spots?
  • If you hire people just like you, are you sure you know why?

I’ve been there and intimately know the challenges of making the best hires possible. Just be mindful of why you’re hiring a particular skillset or background. Is it to mimic your own identity and preferred beliefs of past success? Or is it to add greater depth and diversity of ideas to your team and organization?

photo credit: tsuda (via Flickr)

Great Customer Engagement Starts On The Inside

by on February 16, 2010 in Organizations, Relationships

Most businesses that know they need to create a customer engagement program start with good questions:

  • How do we establish our brand promise and get it in the forefront of our customers’ minds?
  • How do we become an essential partner with our customers?
  • How can we best understand their everyday needs and challenges?

What’s missing here, though? Most questions and objectives that drive customer engagement programs focus on the external but give little thought and planning to the internal…you know, those people you might know as “employees.” I’m probably preaching to the choir if you’re a community manager or in a similar role where your success is tied to gaining internal buy-in (if this is you, feel free to share this post with your manager, CMO, or CEO who needs a good prodding).

Okay, so if you or your company is intent on implementing a customer engagement program think about how it will integrate into your organizational cultures and dynamics. The question that needs to be asked is:

  • How can we generate acceptance and adoption of this program throughout the organization?

Success in your program begins with making sure your entire organization and workforce is aligned to your program’s goals. Here are a few ideas to make that happen:

Get internal buy-in. Yeah, I know…easier said than done. But consider this: your customers are savvy enough to know when they’re being conned and even a whiff of insincerity will trigger a nasty visceral response that will only get amplified through the web and social media. Avoid that insincerity by making sure that each one of your employees – not just the ones who are customer-facing – know the objectives and expectations of your customer engagement program. Each employee needs to embody the soul of your program. If they don’t, they might as well just answer the phone with “Hello, how can I lie to you today?”

Identify prospective employee evangelists. Just as you’re going to want to locate your customer evangelists, you need to figure out who among your employees are going to be crucial to successfully launching your program. Not sure? Conduct a social network analysis inside your organization. That will help you determine who your prime influencers and connectors are. These folks are not always managers and execs…they could be your receptionist or mailroom guy or junior salesperson. But whoever they are, you need to encourage them on-board, get knowledgeable about the program, and give them all the tools and resources they need to evangelize your program from the inside.

Understand and build competencies. Don’t assume all your employees are techno-wizards and social media smarty-pants. Many are not so it’s your mission to figure out which individuals need training and then deliver it. If you’re developing an online community, give your folks a chance to get their mitts on it. If you’re using video to connect with customers, make sure your employees know what’s happening so they don’t sound like ignorant buffoons. Nothing is worse than developing a slick new program but not having all your employees reading and working from the same playbook.

And for heaven’s sake, BE REAL. I’m going to level with you about something you probably already know: trust in corporations is at a pretty dismal place right now. Customers are on hyper-alert for any phoniness so if you’re thinking you can glide your way through an engagement program, you might want to let your PR folks know up front. Your program will only be successful if your business and brand are real, honest, transparent, and caring about your customers. Get that right and your customers will be open and willing to build a great relationship with your company.

photo credit: pdxdiver (via Flickr)

Six Criteria For A Healthy And Effective Workplace

by on October 26, 2009 in Organizations

Sick and tired of being sick and tired about work? While indicators for workplace health my be declining, all is not lost. Ellen Galinsky at the Families and Work Institute notes there are six ways organizations can promote a healthier and more effective workplace.

As a manager or executive, how does your organization rank based on these criteria?

  • learning opportunities and challenge
  • a good fit between work and personal life
  • autonomy
  • having a supervisor who supports job success
  • economic security
  • a work climate of respect and trust

More from the CNN Health article…