All Things Related to members

The Twitter Retention Problem: Oprah, Aloha and Your Community

04.29.2009
I tried my hardest to not write a post with the words Oprah and Twitter in it, but I just couldn't steer away from the soft glowing light of popular discussion (though I guess I am a bit late). So Oprah and a continuing bevy of celebrities are hitching their brand wagons to Twitter and spurring their faithful followers to give the microblogging service a try. Just one problem: these new members are walking in and just as quickly walking out.

Is There Room For ‘We’ In Your Elevator?

01.05.2009
Arnie Herz at Legal Sanity recently wrote a post referencing some familiar advice for crafting an effective elevator speech. The latest conventional wisdom would have us believe that the best elevator pitch is not about us, but about the other individual. The principal strategy is to set our needs to the side and focus exclusively [...]

At Connection Cafe: Don’t Take Your Staff’s Engagement For Granted

06.25.2008
Today I published my first post for the Connection Cafe, Convio’s company blog. I’m hoping it gets some energetic and passionate comments so head over there and start a dialogue. Connection Cafe is largely written to the nonprofit audience, but if you’re from the corporate world don’t let that scare you off. I’ll be dealing [...]

About

Bailey WorkPlay is a customer experience consultancy based in Austin TX. We specialize in helping businesses become even more focused on their customers through research, strategy, and design implementation. Our singular goal is to create extraordinary experiences that get your customers talking and craving an even deeper relationship with your business.

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If your business needs help with its customer experience work or you’d like to add a little WorkPlay to your next event, then let’s talk.

email: contact@baileyworkplay.com
phone: 512.827.9000