This weekend, I took Katie and Leah to one of the many local parks here in Austin. The brilliant thing about our city parks are the really neat playgrounds…and on weekends, there are always a gaggle of kids enjoying the freedom of playing. As I watched, it occurred to me (with a little help from [...]

One of my new Twitter follows Chris Rash posted a tweet this morning as a question: Twitter for customer service? Now if you’re not familiar with Twitter you might have read that as “twits in customer service” and thought that’s nothing new. This pervasive public attitude (which isn’t going away) is precisely why companies need [...]

Here are a few phrases that I’ve heard thrown about lately:
Billy is an absolute ass…he’s always out for himself.
Stan never does his job right…I’m always having to pick up the slack for him.
I can’t stand Beth…every time I need something she’s too busy to help.
Note some [...]

A friend of mine from the non-profit world is struggling with building influence and political capital in her organization. After talking with her and reading some of her email communications, it’s fairly obvious that one major issue holding her back is something called a power bleed. This is where you give away your power by [...]

Thom Singer over at Some Assembly Required wrote a thoughtful post on how to revive a professional relationship that’s gone sour. He writes:
Sometimes it is easy when you have a large circle of friends and professional contacts to place the blame on the other person. Obviously the issue cannot be you, as there are many [...]