Tag Archives: social networking

The Best of Gravit8 Interactivity 2009

by on December 31, 2009 in Chris Info

Prompted and inspired by Jay Ehret (@TheMarketingGuy), I thought I would take a look at which blogposts were the most popular in 2009 based on total pageviews. Here they are, ranked by popularity and with my own reflections:

1. The Power Of A…So Close Yet So Very Far Away
Nothing like a good controversy to drive traffic to a blog. Earlier this year, the American Society of Association Executives (ASAE) decided to create a new campaign called The Power of A. I didn’t like it at the time and am still not convinced it was well executed. However, it did provide a rather pointed example of what happens when you engage a major PR firm with little prowess in online social media to run your campaign.

2. The End Of The Industrial Age And Social Media
This was a useful example of what happens when a highly visible and well regarded twitter user promotes a post. In this case, it was David Armano and I am very appreciative of him sharing his popularity with me.

3. VIDEO: Building Your Brand Ambassador Program
Crikey, every time I see this post I ask myself in an exasperated voice, “Why the hell don’t I do more multimedia posts?” Probably because it was twice as hard to produce than a typical written post. The presentation that forms the basis of the content is one that I gave to a local nonprofit group. Maybe I’ll pitch the presentation again in 2010 with some subtle refinements.

4. Five Steps To Make Employees Your Best Brand Ambassadors
Technically, this post was written in 2008 but it makes for a nice followup with the Brand Ambassador video above.

5. Micro Center And The Art Of A Good Apology
I enjoy coming back to this particular post because it reminds me of what can happen when a company gives a damn about customer service. Whether Micro Center continued its good work or not…I can’t say. All of which is why one example of good customer service is fine, but it has to be demonstrated on a consistent, company-wide basis.

It’s always interesting when my favorite posts aren’t exactly the ones that are most popular with readers in terms of pageviews. Here are two of my favorites from the past year:

Beyond Engaged Community Members…Think Stewardship
I love the comments and dialogue that this post inspired. The idea of online community stewardship is one that continues to resonate with me. I hope I get to make more time in 2010 to explore this concept in more detail.

The (Weak) Ties That Bind: The Jobhunting/Social Network Connection
2009 marked in interesting year for me. I started up a new business and also had a hand in helping unemployed folks find new work. This post combined my interests in social networks and job hunting.

Over this past year, I’ve been blessed to make many new friends and build relationships that will only become stronger in the coming years. I hope that if you’ve been reading this blog for a while that you’ve found it useful and insightful. And if you’re brand new, I hope you’ll come back and engage in the dialogue.

Best wishes for a successful and kickass 2010!

The (Weak) Ties That Bind: The Jobhunting/Social Network Connection

by on June 8, 2009 in Career

Today, my good friend and fellow deep thinker Tim Walker pointed me toward an article from Time.com called Using Twitter and Facebook to Find a Job. This prompted a short, private back-and-forth on Twitter about the benefits of social media for work seekers and the overarching connections to Richard Bolles. It’s Richard Bolles who has come to be most commonly connected to the high-value idea of developing “weak ties” in our professional networking.

What are these weak links and why are they so darn valuable? I know one of the first groups we tend to reach out to when we need new work are close friends and family. It makes a certain amount of sense: if these folks won’t come to our aid, then who can we really rely on in our time of need? It turns out our strongest links may not be the most effective, however. Here’s the counter-intuitive approach from Bolles:

It makes sense that the people you are closest to will have more in common with you; they will tend to have the same interests as you, and they will tend to know the same people as you; there is a lot of overlap between your circle of 250 and their circle of 250. And because of that overlap, they will be more likely to know what you know. And in the same way, they will be less likely to know what you don’t know; in this case, of possible job-openings. It is when you start getting farther away from your core, and start finding people with less overlap between your 250 and theirs, that you will find the people and information that you, and those closest to you, are less likely to know. Though it seems paradoxical, it is the people that you know the least well, who are most likely to be helpful in your job hunt. This is called “The Strength of Weak Ties.” (emphasis added)

Bolles’s work is a wonderfully useful extension of the work proposed by Mark Granovetter around the same time in the early 1970s (and I wouldn’t be surprised to learn that they built off even earlier work). If you’re inclined to read up on some truly outstanding academic work, take a look at this later article from  Granovetter, The Strength of Weak Ties: A Network Theory Revisited. You’ll find many of the same principles. Here’s a wee snippet:

It follows, then, that individuals with few weak ties will be deprived of information from distant parts of the social system and will be confined to the provincial news and views of their close friends. This deprivation will not only insulate them from the latest ideas and fashions but may put them in a disadvantaged position in the labor market, where advancement can depend, as I have documented elsewhere (1974), on knowing about appropriate job openings at just the right time.

So what can we quickly draw from these juicy bits of knowledge? Don’t be afraid to reach out to individuals not in your tight inner circle. Even the most tangential connection may be the one that helps you settle into your next work gig. If the thought of contacting people you haven’t spoken to in years is daunting, start smaller. Reach out to people you know, industries you’re familiar with, groups you belong to and then take it one step outward.

  • Use LinkedIn to find new colleagues and groups who are connected to your own contacts.
  • Join in on Twitter and seek out interesting people. Start up a dialogue there and expand your network.
  • Go offline and volunteer with a nonprofit. Give five hours a week and you’ll be amazed at the diversity of people you’ll meet in your work. Plus it has the bonus of making a contribution to a worthy cause.

If you’ve had success at developing your own weak links to find work, what did you do? Love to hear your stories.

The Twitter Retention Problem: Oprah, Aloha and Your Community

by on April 29, 2009 in Communities

I tried my hardest to not write a post with the words Oprah and Twitter in it, but I just couldn’t steer away from the soft glowing light of popular discussion (though I guess I am a bit late).

So Oprah and a continuing bevy of celebrities are hitching their brand wagons to Twitter and spurring their faithful followers to give the microblogging service a try. Just one problem: these new members are walking in and just as quickly walking out. From Nielsenwire Blog, Twitter Quitters Post Roadblock to Long-Term Growth:

When Facebook and MySpace were emerging networks like Twitter is now, their retention rates were twice as high. When they went through their explosive growth phases, that retention only went up, and both sit at nearly 70 percent today. Twitter has enjoyed a nice ride over the last few months, but it will not be able to sustain its meteoric rise without establishing a higher level of user loyalty. Frankly, if Oprah can’t accomplish that, I’m not sure who can.

What does this say about Twitter? I’m not going to cast doom-and-gloom on the service but there are two lessons anyone who is building or managing communities ought to consider:

Welcoming. Twitter’s been overhyped lately and the fact that folks are coming and going really shouldn’t be a shock. All the media-fed mania did was increase the curiosity of folks who wanted to see what the hubbub was about. And when they got there, they were likely disappointed by what they found because there really is no community with Twitter. It’s a social network that inspires community. Because its a social network first, there is no formal welcome, no Twitter 101, no management plan for helping newbies feel comfortable with the lingo. (Come to think of it, maybe Twitter really does need a Chief Community Officer.)

When a newcomer visits your online community for the first time, do they feel welcome and safe to explore the community space? Or do they feel like they’ve just exited the plane into a strange land where their first inclination is to want to get right back on and go home? Think how nice it is to have a friendly gal or guy waiting on you when you deplane, hand you a lei, and say “Aloha.” If that happens, you might want to hang around and explore all your destination offers. Have a welcome strategy and prepare to execute it in a way that will scale just in case Oprah decides to make your community her next cause célèbre.

Integrating. But don’t stop at “Hello!” or “Aloha!” if you’re still dreamily hanging out at the Hawaii example. Most communities that fail do so because they don’t take the next step which is engagement. Why do some people try out Twitter then lose interest after a few weeks? There could be many reasons and would be a good use case for ethnographic work. I’ll propose one possibility: lack of ongoing value. We’re inundated by so many other distractions (like kids, spouse…okay only joking there). But the competition for eyes, minds and hearts is fierce. Is your community maintaining consistent value for your members? Do they feel engaged by their interactions in your community? Whether your community is tied to a cause-based nonprofit or a business, these are just a few of the questions you need to ask.

This topic of engagement is one of my favorites and one that fuels my own anthropological research. It was also a specialty in my association membership work so I can relate to how challenging it is not only attract new members but keeping them. Yet, retention is crucial so think strategically and make a plan. If you’ve found great ideas for keeping engagement levels high among your new members, share them with others in the community here.

Holy Crap, Facebook Is Addictive

by on September 25, 2007 in Media

Or it could just be that I’m easily enamored by the latest new cool thing. I’m not sure whether this infatuation with Facebook will go the long haul, but it’s already giving me some clues that I might just be liking it for a while to come. Why?

Reason #1: Because I’ve actually found some old high school friends who I haven’t seen or talked to in ages. It’s a treat to find out how they’re doing and share their life’s journey. There’s practically no way I would have been able to find them and catch up without FB, particularly since I’m 1500 miles from my former hometown.

Reason #2: A lot of my other social networking apps work with it…namely, Shelfari, Twitter, and Delicious. It’s neat to get all of my online hangouts merged into one place where my buds can see them, too. Heck, there are even some new ones like Where I’ve Been and iLike.

Reason #3: It beats the pants off of LinkedIn as a way to build professional contacts. As so many others have noted, LinkedIn is static and boring in the way a one-trick pony is. With Facebook, I have a much greater opportunity to build both personal and professional relationships that have actual meaning. I can related to what my contacts actually like, what they’re reading and watching, what places they’ve visited, and so on.

If you’re interested in connecting through Facebook, visit my profile page and add me to your friends.

Sharing WorkPlay Goodness

by on July 12, 2007 in Media

Yesterday, I was the beneficiary of some StumbleUpon sharing goodness (thanks, uriel1998 in Dayton, OH). Yet, it occurred to me that when I transitioned to the new design I didn’t include an easy way to share WorkPlay across the major social media spots. You’ll now see a ‘Share This’ icon in the info portion of each post.

Some other WorkPlay site news…
I added a ratings function that allows readers to rate each post on a 1 to 5 star scale.

I’m in the process of opening up a blogroll/reads listing again. It’s been one of those sorely missing parts of the site and an important way of sharing some linklove.

Happy Thursday…more to come.